SavedBy Package Protection With Dr. Dough

Dr. Dough offers SavedBy Package Insurance on all orders. You do not need to include this in your order, however it acts as insurance for your gift deliveries. If you need any assistance or have further questions are reading these FAQ's please reach out to us at hello@drdoughdonuts.com.

What is SavedBy Package Protection?

• SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?

• SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

• You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy & Dr. Dough can help where we wouldn’t be able to.

How do I use my SavedBy Protection?

• If you have issues with your package, reach out to Dr Dough customer service team at hello@drdoughdonuts.com. Please review SavedBy policies to make sure that your package can be covered here: https://savedby.io/policies

How long do I have to wait until I can receive a new package?

• SavedBy & Dr. Dough can help send a new delivery at the earliest possible time or at a time that suits you! Sometimes for some deliveries later in the day we aren't able to re-send that same day, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

• SavedBy won't email you directly, by if you choose to add SavedBy to your order it will appear on your PDF Invoice which you can download by clicking the link in your confirmation email.