Terms and Conditions
- Our service team are available from 7:00am, seven days per week, yes, including weekends and public holidays
- Our next day delivery cut off is 6:00pm
- Same Day Delivery available on selected donuts (cut off is 12:00pm or earlier if sold out)
- You can select your delivery time
- Live tracking on all orders with real time ETA
- Value for money - We believe in fair and sustainable business
Same Day Delivery - 7 Days A Week
We now offer same day delivery on our classic range of donuts. Order before 12:00pm for delivery before 6:30pm. (No more "oh no" moments!). See our Same Day Delivery page.
What If Something Goes Wrong?
Oops, it happens (not often), but if something doesn’t go to plan, you have our word that we will do our best to fix it.
Please take care to provide accurate delivery details. If the address provided to us is incorrect, here’s what we can do:
Deliver to an alternate location - There may be an additional redelivery charge. Because the delivery will be removed from the delivery schedule our drivers treat this as a new delivery and this can sometimes incur an additional charge. We will communicate the cost to you, if you agree we can process the payment over the phone. Note: This means that the order may not get to its new destination within your selected time frame but we will be able to tell you a new estimate.
If you do not wish to proceed with the delivery the order will be forfeited, but we will give you Dr. Dough credit to 50% of the total order value to add towards your next order.
They Aren’t Home.If the recipient is not home we will call the number of the recipient that you have provided us to know the best place to leave the box, so please add the recipients correct phone number.
Our couriers are on a tight schedule so they won’t be able to wait for more than 10 minutes. If we can’t get through to anybody, the courier will need to leave the box in the safest/best spot.
When we leave the box we leave it in perfect condition, make sure that the box is picked up as quickly as possible so that there is no opportunity for sticky fingers to help themselves, for ants to march in, or for the weather to get the better of it.
Need To Cancel? No Worries!
This isn’t a phone contract, you aren’t locked in. If life happens and you need to cancel just let us know by 4:00pm the day prior to the delivery date and we will be happy to reschedule, refund or provide credit towards your next order. For orders of 30 donuts or more we will need 24 hours notice.
We just won’t be able to cancel orders on the day of the delivery because the donuts would already be prepared. On this occasion the order will be forfeited, but we will give you Dr. Dough credit to 50% of the total order value to add towards your next order.
Please note that any refund will be processed back to the card that the order was placed with within 4 business days.
Storage, Handling and Eating
Like Goldiliocks, donuts prefer weather conditions to be not too hot and not too cold, they should be just right. Our donuts should be stored at ambient and removed from humid conditions. If donuts are exposed to these conditions the toppings may deteriorate and may change the appearance. And just like Goldi’s porridge, donuts should be consumed sooner rather than later and should only be consumed on the day of receiving.
Delivery & Tracking
We provide instant updates and a tracking link via email and text messages when your order is on its way and when the order is delivered. The system provides you with an ETA as well as the ability to communicate directly with the delivery driver. We always recommend placing the recipients mobile phone number in the shipping information section of your order so they can speak with the driver if there are any issues delivering their order and so they are notified when the delivery has been made.
Ants, Pests & Weather
We provide both senders and recipients information when the order is out for delivery and when it has been delivered so you know when the delivery has been complete. Please make sure you bring your order inside as soon as possible to avoid pests getting into your delivery or for your box and products to be affected by the weather.
"School Holi-Doughs" texted code is available with all donut products except for the Classic Dr. Dough Donuts Range - MELBOURNE EXCLUSIVE.
Not Receiving Our Emails?
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For Anything Else?
Please call or email us. Tell us if you were happy or if you thought that there was something we could have done better. We will always get back to you as fast as we can.
Phone: 02 7252 2966 / 03 7067 8998