FAQ’s

Ordering

How far in advance can I order?

Ordering can be done online right up until 5pm the day prior. If you require donuts sooner please call us and we will do our very best to assist.

Delivery

Dr. Dough is based in Pyrmont, Sydney and delivers within Sydney only. We deliver up to approx. 55km from Sydney CBD (suburb dependant) plus Wollongong

Delivery costs are calculated at checkout and will vary based on distance.

Delivery Times and Days

Our earliest delivery time in most circumstances is 7am. If you require donuts delivered earlier please contact us and we will do our best to assist.

Donuts may be delivered up to 1 hour before required.

Dr. Dough operates 365 days per year. We deliver on weekends and public holidays, additional delivery fees may apply.

Delivery Tracking

Our system will provide you with a tracking link via email the day prior to your scheduled delivery. This will allow you to track your order in real time and communicate with our driver if required.

Invoices

We do not send out invoices with our donuts when we deliver. We understand that our donuts are quite often sent as gifts. The invoice will be emailed to the person placing the order only. 

Pick up/ Where are you located?

We are located at 308 Harris Street, Pyrmont.

Pick up can occur daily from 7:00am til 5pm. For earlier pick up times please contact us and we will do our best to assist.

Daily we have our Current Menu available instore from 630am 'til SOLD OUT

Allergens / Dietary Requirements

Our donuts contain the following:

Contains: Gluten, Dairy, Soy & Egg. May contain traces of nuts

Are your donuts Vegan or Gluten Free?

No, unfortunately our donuts are NOT Vegan or Gluten Free

Do your donuts contain Dairy?

Yes

Do your donuts contain Egg?

Yes

Do your donuts contain Nuts?

We use Nutella, other than Nutella we do not use nuts as an ingredient, however some of our ingredients contain traces of nuts.

Are your donuts Halal?

Our donuts are not certified halal. We do not use alcohol in our ingredients. If you have specific questions about certain ingredients please ask us. 

Quality

How should I store my Dr. Dough Donuts?

All Dr. Dough Donuts should be stored at ambient out of direct sunlight. They do not require refrigeration. We do not recommend refrigerating donuts as temperature changes can alter the appearance of the glaze.

How soon after I receive them should I eat them?

Donuts should be consumed the same day they are received/ purchased

Custom Donuts

Colours

Can I pick my own colour/s?

Yes we can color match. Just send us the colour code, brand colours or a sample that you would like. 

Donut Sizes

What size are your regular donuts?

11-13cm in diameter (Much larger than our competitors)

What size are your mini donuts?

6-7cm in diameter